Below is a list of specific initiatives and activities, witnessed by the Scheme's Monitors that are considered examples of good practice. The contents will be amended from time to time as part of a continuous improvement process and as new examples are identified.

Considerate

• Prior to arriving on site, personal contact was made with immediate neighbours to give advice on the nature of the work and to help with any queries they may have.

• The Site Manager made contact with a residents' association in the area in which works were being carried out. A visit was arranged to explain what the project entailed and if there were any community issues he needed to be aware of or could contribute to.

• All site personnel were familiarised with the protocol for dealing with general enquiries from members of the public, i.e. to listen to their requests and comments and how to deal with it in an appropriate manner (or escalate as necessary).

• Local traffic wardens were approached with regard to parking conditions and delivery drop offs.

• Prior to work commencing, all site personnel were personally introduced to the occupants of the property in which they were working.

Environment

• In addition to the main induction subjects, an environmental section was introduced that explained the project's environmental issues and outlined the environmental standards that were expected.

• Operatives were asked to contribute to an environmental risk register. Not only were their suggestions immensely beneficial to the overall process, but their environmental awareness increased as a result.

• A contractor recognised that noise and dust were often the two most common environmental concerns identified for each project. Several members of the regular workforce attended a seminar that explained how best to reduce and mitigate these particular aspects of a project.

• A nominated person was made responsible for carrying out waste audits at regular intervals; i.e. establish quantities and type of waste generated, reasons why and cost implications, etc. The findings were discussed with the site team and recommendations put in place for future improvement.

• The contractor made a conscious attempt to purchase materials that had a recycled content. He also asked suppliers to minimise packaging and to guarantee a 'take back service' (particularly for pallets).

Appearance

• At the end of each shift, a nominated person was responsible for checking there were no loose materials or debris lying around the site perimeter that had the potential to be used as missiles (whether this was of the contractor's own making or otherwise).

• On completion of alteration works, rather than simply undertaking a routine builder's clean, the contractor arranged for a professional cleaning company to come and thoroughly clean the areas affected by construction work.

• In an occupied property, dustsheets were routinely laid out every morning and removed each night, and floor coverings vacuumed.

• As part of the general housekeeping protocol, company vehicles were regularly inspected for general cleanliness and appearance. Fines were imposed on any driver who fell below the required standard.

• A bespoke housekeeping record was established for each individual project and a nominated person made responsible for checking all was in good order on a daily basis.

Good Neighbour

• Outside of the contract, a small amount of maintenance work was carried out on an elderly neighbour's property.

• The contractor offered to take delivery of a large item of furniture from a shop that had been unable to deliver to a neighbouring property on their preferred day, so that the resident could avoid taking time off work.

• The Site Manager asked the adjoining neighbours in terraced properties if there was a preferred time when localised drilling could be carried out.

• The contractor noticed that a neighbour had put out washing in their rear garden, so waited until this was brought in before demolishing the small outhouses on the property he was working on.

• Prior to painting out graffiti on site hoardings, photographs were taken and made available to the police, to see if they could identify the individual 'tags'.

Respectful

• Without being prompted, the contractor sheeted the top levels of exterior scaffolding, so that neighbours would not be overlooked during the construction period.

• A contractor who undertakes mainly domestic type work, arranged for an old paint tin filled with sand to be located in the back of the van(s). Operatives wishing to smoke would then use this to put out their 'stubs' rather than discard them indiscriminately.

• Adjacent neighbours were consulted on their usual parking arrangements and the contractor made every reasonable attempt to keep any disruption to a minimum, offering to move vehicles if necessary.

• PPE that is available to visitors is routinely cleaned and freshened up as soon as it is returned.

• A dedicated area was established for anyone wishing to make or receive telephone calls on site.

Safety

• Following their site induction, operatives were asked to complete a short assessment to determine how well they understood key points (e.g. what is the name of your supervisor; do you require any further training to carry out your work?) This also helped to establish their understanding of the English language.

• The contractor regularly downloads free safety information that is available from the HSE website and disseminates this to the workforce, via toolbox talks.

• All operatives are asked to familiarise themselves with the project's construction phase health and safety plan. Contributions are also encouraged if deemed to be appropriate and relevant.

• The contractor maintains an inventory of all electrically operated tools and ensures that all equipment has an in date PAT test.

• Every person on site is actively encouraged to participate in improving health and safety and to safeguard the environment. Details of minutes and discussions are freely posted so that everyone can be kept informed and arrange for their views to be heard.

Responsible

• The Site Manager kept a record of car registration numbers of all operatives for use in the event that any complaint was made with regard to nuisance parking.

• If the Site Manager had to leave the project for any reason, a nominated person was made responsible for dealing with any enquiries in the meantime.

• The contractor made enquiries on behalf of the building owner's son who had shown an interest in working in construction on leaving school. Through his understanding of the education process, the contractor obtained a suitable contact name and telephone number for a well renowned training organisation.

• A company representative made contact with the local police station to advise them of the project's duration, etc, and to seek information on any relevant security issues that may need to be considered.

• Whenever a fire drill was carried out, the appointed fire marshal would photograph the assembled workforce as evidence that the drill had been undertaken.

Accountable

• An 'A frame' type board was adapted in order to display the CCS posters on a site where permanent signage was not feasible. The board was put on display by day and removed each evening.

• As well as providing contact details to immediate neighbours, for use in the event of any queries, etc, the contractor informed the neighbours that the site was registered under the Scheme and took the time to explain what being registered entailed.

• Due to the nature of the site, it was not possible to display a project notice board. In order to overcome this, a file was set up as a repository for all site related information and included literature such as safety policy, environmental statement, emergency contact numbers, induction sheet, etc. All site personnel were made aware of the file and were encouraged to read and contribute to it, as necessary.

• On a particularly difficult site, the contractor asked the Scheme's office if a Monitor could be involved in pre-contract discussions to determine how compliance in some categories could be achieved.

• At the end of each induction, each operative was asked to suggest one unique example of an activity that could be implemented to help the site achieve a higher score under the Company Code of Considerate Practice.